Shipping OptionsApril 29, 2020 2020-06-23 15:32
PolyXmed use UPS and other freight companies as and when available.
The delivery time depends on which part of the world the goods are to be delivered and can be anything from 3 days up to 47 days if the delivery is by sea freight.
Returns, Cancellation and Refund Policy
We want you to be completely satisfied with your purchases and if for any valid reason you are not happy please contact us within 72 hours of the delivery rules of our freight companies to initiate the appropriate action and of replacement, exchange or refund – subject to the following conditions:
The goods must be returned with all accessories, packaging, instructions, etc and must be in unused condition.
Digital products can only be accepted if the software is still sealed.
This offer does not apply to film or other sensitised materials, or to developing and printing services.
Proof of purchase must be supplied.
You must return any free gifts which came with the product.
We will not replace, exchange or refund any items that have been specially made to your individual specification or personalised.
We will not replace, exchange or refund any items that are sold as seen or have been agreed upon as being non-refundable.
Although we have never had a claim, our procedures are in place to deal with claims promptly and to refund where appropriate. This does not affect your statutory rights.
To arrange for return of your goods please contact our Sales team who will send you a Returns Authorisation. Please do not return goods without contacting us to arrange collection.
We value our customer’s satisfaction very highly. If you have any complaints regarding your order please use the following contact details and we will deal with your query promptly.
Tel: 0116 2675907